Privacy Policy

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Privacy Policy

1. Introduction

MSL Cars (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request a quotation, or use our transport services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

MSL Cars

Website: mslcars.co.uk

Email: msltaxis@gmail.com

Service Area: Oxfordshire and surrounding areas

MSL Cars provides professional pre-booked private hire transport services including airport transfers, executive travel, school transport, business travel and group transportation.

3. Information We Collect

We may collect and process the following information:

Personal Information

• Full name
• Telephone number
• Email address
• Home or collection address
• Destination address
• Booking details
• Passenger requirements
• Number of passengers
• Journey dates and times

Website Information

• IP address
• Browser type
• Device information
• Website usage statistics
• Cookies and tracking data

Communications

• Messages submitted through our      website
• Email correspondence
• Telephone enquiries
• Customer feedback and reviews

4. How We Use Your Information

We use personal information for the following purposes:

• Providing quotations
• Managing bookings
• Delivering transport services
• Responding to enquiries
• Customer support
• Service improvements
• Safety and security purposes
• Fraud prevention
• Legal and regulatory compliance
• Business administration and      record keeping

We will only process your information where we have a lawful basis to do so.

5. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract

To provide transport services requested by you.

Legitimate Interests

To manage and improve our business operations.

Legal Obligations

To comply with legal, licensing, insurance and regulatory requirements.

Consent

Where you have provided consent to receive marketing communications.

6. Sharing Your Information

We do not sell, rent or trade personal information.

We may share information where necessary with:

• Drivers operating on behalf of      MSL Cars
• Payment service providers
• Insurance providers
• Legal advisers
• Regulatory authorities
• Law enforcement agencies
• Government departments where      legally required

Any third-party service providers are required to protect your information and process it securely.

7. Data Security

We implement appropriate technical and organisational measures to safeguard personal information against:

• Unauthorised access
• Unlawful processing
• Accidental loss
• Destruction or damage

While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in      this policy
• Meet legal and regulatory      obligations
• Resolve disputes
• Enforce our agreements

Booking and business records may be retained for up to seven years where required for accounting, legal, taxation, insurance or regulatory purposes.

9. Cookies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

• Remember user preferences
• Analyse website traffic
• Improve website performance
• Support website security

Users may disable cookies through their browser settings, although some website functions may be affected.

10. Marketing Communications

Where consent has been provided, we may contact you regarding:

• Service updates
• Special offers
• Business announcements

You may opt out of marketing communications at any time by contacting us.

11. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal      information
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent where applicable

Requests may be submitted using the contact details provided below.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any third-party websites they visit.

13. Children’s Information

Our services may involve transportation arrangements relating to children and vulnerable passengers.

Any personal information relating to children will only be processed where necessary to provide services, comply with safeguarding requirements, or meet legal obligations.

We take appropriate measures to protect such information.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any updates will be published on this page and become effective immediately upon publication.

15. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

MSL Cars

Website: mslcars.co.uk

Email: msltaxis@gmail.com

By using this website and our services, you acknowledge that you have read and understood this Privacy Policy.